“I can’t go back there. It’s like a cage!” These were Ana’s first words to me, spoken as though having just been released from prison or escaped a hard labor camp. However, this was just our weekly managerial catch-up over Skype. The situation wasn’t nearly as dire, but the emotions were just as raw. Rewind three months Up to this point, Ana had spent her career in a traditional office environment. Suddenly, her company launched a new customer service initiative and working remotely became a possibility. Ana and her team (all millennials) jumped at the chance to go remote, even volunteering…
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